<![CDATA[C² Consulting - Blog]]>Tue, 12 Nov 2024 02:04:26 -0700Weebly<![CDATA[Choosing a Consultant: 5 Things to Consider]]>Fri, 02 Jun 2017 16:19:37 GMThttp://c2groupllc.com/blog/choosing-a-consultant-5-things-to-consider
 
Why companies hire consultants
 
Hiring a consultant can be a hard choice. The perception for most business owners is that consultants are too costly and time-consuming. When you work with the right consultant though, that doesn’t have to be the case.
 
Business owners usually start thinking about hiring a consultant when one of the following situations occurs.
 
  • After identifying specific goals that your business is working toward
  • A need to bring focused skills or knowledge to your work
  • To mediate a dispute or difficult situation
  • You need a fresh perspective on a project or strategy
 
Finding the right consultant
 
Having a clear understanding of your specific business goals and needs for hiring a consultant can make a big difference in finding the right fit.

Here are the 5 things for business owners to consider.


​                                                                                                   ...Click the link below to read more

1. Communication
Communication is always important in business - what’s most important when choosing a consultant is that you are speaking the same language during your conversations. Some business owners walk away from conversations with consultants thinking ‘They said a lot about X but I’m not sure what the next steps are.’ or ‘The consultant said X so that’s what we’re doing.’
To avoid this confusion, you (and your consultant) should set clear guidelines in terms of how much communication is adequate and what information you’re looking for in progress updates, meetings etc. In many businesses, terms might mean different things or have their own industry jargon (for example, an Operations team in one business may do something drastically different than in another) so check in frequently that each side is communicating clearly to ensure you’re being efficient with your time and money.
    
2. Credentials & Experience
Depending on your goals, credentials and experience may mean more in some cases than others. For example, someone giving you legal advice should surely have the credentials needed to be a lawyer in the area of law you’re requesting guidance on. If you’re in the market for a technology consultant, they may not have the tech equivalent of a Juris Doctor but many years of experience or a relevant professional certificate or degree instead. In any case, business owners should take the time to consider how the consultant’s degrees or experience relate directly to their needs.


3. Time Commitment & Type of Consultant
Another important distinction to make when deciding to hire a consultant is time. Consultants typically have more than one client at a time, so discussions regarding how much time they have available to commit to your project and your own preferences for how involved you’d like the consultant to be are paramount. A good question to ask yourself to get started  is: Are you looking for an extra pair of hands or more of a collaborative approach?
An extra pair of hands would be helpful when you have a specific task or project, usually short-term, that your team may not have the time or expertise for. You can hand over all the relevant information into your consultant’s capable hands and send them to work. This approach will usually cost less than a collaborative consultant, as the consultant is primarily implementing your project as opposed to a more advisory role, but may not be the right answer for longer term, larger projects or higher level needs.
A collaborative consultant generally functions as an extension of your team to accelerate your higher level goals, usually longer term, but won’t necessarily act as a surrogate manager implementing orders or a counselor solely giving guidance. They will blend their knowledge and expertise to help your team solve and prevent problems - not just give you a hasty answer to put out one fire. Many consultants will work as both an extra pair of hands and a collaborative consultant depending on the situation so knowing when you need each can helpful in breaking down and analyzing your costs.


4. Interpersonal fit
A consultant is someone you will (hopefully) be talking to often and someone that will have a lasting impact on your company. If you find that you’re not comfortable for any reason during conversations, when asking questions or they want to lead you down a path in contrast with your values, they may not be the right consultant for you. And that’s okay! Your consultant shouldn’t be another hurdle to jump over - they should be helping you knock down those hurdles so make sure you find someone whose values and experience you’re comfortable with.


5. ROI
This is likely the mostly important consideration. What are you getting out of hiring a consultant? After getting an understanding of your business and the issues that led you to seek outside help, your consultant should be able to give you a fairly decent summary of your ROI up front. If you’re looking for a capital infusion and hired a consultant to prepare your business for sale, a portion of your ROI might include a plan for adjustments to your insurance policies and HR practices which would lower your risk and make you more attractive to investors, for example.


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<![CDATA[The 5 Scariest ERISA Cases You Need To Know About]]>Sun, 28 May 2017 17:28:17 GMThttp://c2groupllc.com/blog/the-5-scariest-erisa-cases-you-need-to-know-about

ERISA is the law that governs benefit plans for employees. These usually mean retirement plans like 401(k)s and related plans that offer monetary rewards to employees other than wages.

​ERISA is a huge, complicated law with almost fifty years of caselaw under its belt, and yet for reasons totally beyond me, many business owners just take it for granted that nothing under ERISA can bother them as long as they don’t have (or at least,
think they don’t have) any retirement plans, or run it all through an outside company. Not so. Read on, and be chilled by just how easy it is to become subject to ERISA’s onerous disclosure requirements and other expensive compliance rules:

                                                                                                    
...Click the link below to read more


1. Brown v. Ampco-Pittsburgh Corp., 876 F.2d 546 (confidential memorandum to management created severance pay plan)
In this landmark case on ERISA’s requirements that plans come with full, informative disclosure to employees about their crucial terms, the Sixth Circuit Court of Appeals found that a single memorandum circulated among managers inadvertently created an ERISA-governed retirement plan - even though the memorandum was marked as “confidential.” The executives of the Pittsburgh Forging Company circulated an internal document describing severance pay calculations for certain workers, and even though this document was never deliberately released to any workers not covered by the severance policy, the court nevertheless found that an ERISA-governed benefit plan had been created by that memorandum.
Merely creating a reliable perception among your employees that there are certain regular, predictable payments owed to them in the future by the company can be all it takes to wind up in possession of an ERISA-governed plan. This means that you will be subject to costly, time-intensive compliance requirements even if you only intended to create benefits for a certain class of employees.

2. Henglein v. Informal Plan for Plant Shutdown Benefits For Salaried Employees 974 F.2d 391 (“a plan was held to exist where the employer was aware that salaried employees believed there was an ongoing discretionary severance program but made no effort to dispel that impression.”)
So maybe after reading Brown v. Ampco, you’ve decided that the new safe way to create a benefits plan for some of your employees is to do it informally, with a wink and a nod. Right? Can’t be a retirement plan subject to ERISA if I just don’t commit it to paper?
Unfortunately, the Henglein case tells us that this probably is not enough to squeak out from underneath ERISA’s broad reach. Even the wrong oral representations - just stuff you say - can entitle your workers to the protections ERISA provides.
In Henglein, the Third Circuit Court of Appeals was asked whether or not employees were entitled to benefits of a retirement plan based on essentially oral representations from upper management. Even though the Court remanded the case to a lower court to the dirty work, it did give us the general rule that even though an existing plan cannot be modified orally, allowing employees to believe that there is a plan, that it is (or will be) funded, and that there are consistent, non-discretionary procedures for enrolling in the plan, that’s enough for the plan to be governed by ERISA. That’s right, even saying the wrong things can put you at risk of incurring penalties for not complying with the requirements of ERISA for a plan that you didn’t even know existed and that you never intended to create.

3. Cvelbar v CBI Ill., Inc. 106 F.3d 1369 (“a single-employee arrangement can be a plan subject to ERISA.”)
OK, C-Squared. You’ve scared me to death. We’re going to do everything in our power to make sure everybody knows that there’s no retirement plan here, compliant to a T with the provisions of ERISA.
Except, I have this one employee - one, solitary, single employee - who I just can’t lose. Surely, by definition, a retirement plan is something that needs a plural number of employees. I’ll just offer her a funded, non-discretionary retirement benefit and everything will be fine, right?
Nope. When faced with this very question in Cvelbar v. CBI Illinois, the Seventh Circuit Court of Appeals took the opportunity to clearly announce the rule that, so long as the offered benefit meets ERISA’s definition of a covered plan, ERISA’s compliance obligations can still apply to retirement plans that are designed for only a single employee. While in this case it was the employee, instead of the management, trying to escape the long reach of ERISA, the Court sided with an extremely broad reading of ERISA’s coverage and declared that what seemed like an individual employment contract did, in fact, create an ERISA-governed plan.
So when you’re deciding how to strengthen your relationships with your most important employees, you might find yourself accidentally stepping into the expensive, complex world of ERISA compliance. Are you sure your attorney has the expertise to handle that?

4. Vizcaino v. Microsoft Corp. 120 F.3d 1006 (9th Cir. 1997)(en banc) (If you misclassified your independent contractors, they ALSO get to seek damages for what they would have gotten for participating in your plans)
All this compliance talk is interesting, yes, but what about my bottom line? Well here’s a scary thought - if you’ve discovered that you’ve been accidentally operating an ERISA-governed plan for years but didn’t know it, what’s the damage going to look like?
Bad - especially if your employment practices have weaknesses in other areas, too. In the landmark case of Vizcaino v. Microsoft, which is part of the vast tapestry of legal nightmares Microsoft underwent a few years ago as a result of its widespread misclassification of software development employees as independent contractors, found that not only were those misclassified employees entitled to the various other benefits of proper classification, they were also entitled to ERISA’s disclosure requirements regarding Microsft’s various ERISA-governed plans.
If you aren’t sure that your employment practices are up to date and in compliance with the best practices recommended by an employment attorney, don’t wait for the audit. Don’t wait for the lawsuit. Don’t want for your penalties and legal expenses to shoot through the roof. Just call us - we’ll help you get compliant and stay that way.

5. Musmeci v. Schwegmann Giant Super Mkts. 332 F.3d 339 5th Cir. 2003 (vouchers for groceries provided to retired supermarket employees)
Maybe this has scared you so badly that you’re no longer doing interested in anything to help your retiring employees get benefits. Bummer. But surely there must be something you can do for them - some benefit other than cash.
Muscemi v. Schwegmann Giant Super Markets is the case you’ll want to read first. Here, an ERISA-governed plan was found to exist where the defendant grocery chain didn’t even offer cash to its employees as a benefit - instead, they used a set of vouchers for groceries at other Schwemann stores. That’s right - you might have an ERISA-governed benefit plan without even offering cash to any of your employees, ever.

Feeling non-compliant yet? If so, just give us a call using the Contact Us form on our page. We’ll make sure your business is protecting its most valuable asset - its people - without getting the company on the losing end of an expensive, morale-obliterating ERISA lawsuit.

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<![CDATA[A New Partnership: C Squared & Hoban Law Group]]>Mon, 15 May 2017 06:00:00 GMThttp://c2groupllc.com/blog/a-new-partnership-c-squared-hoban-law-groupPicture







​We've been a little quiet on the blog lately because we've been working hard preparing some exciting new offerings for our clients (plus a quick vacation to kick start our summer!).

At the end of April, C Squared had the opportunity to attend a convention in Boston - but not the kind you may be thinking of.

This convention had all the regular industry-specific talks and panel discussions, giveaways and swag bags you'd expect from a trade show, there was even a Shark Tank like competition on the final day ... and it was all about cannabis. 

C Squared HQ is in the heart of Denver, Colorado so we're no strangers to the politics and regulations of the cannabis industry. Over the last few years, we've seen what great opportunities lie ahead for small business owners in and around the new world of legal cannabis, so long as they can jump through all the regulatory and compliance hoops, of course. 

So we're thrilled to announce that C Squared has partnered with the nation's premier cannabusiness law firm, with our own Chris Ray joining as Of Counsel for Hoban Law Group. ​

Hoban Law Group is the nation’s only full service cannabis business (“cannabusiness”) law firm.  Formed in 2009, Hoban Law Group has been Colorado's largest and most experienced cannabis business law firm and has consistently provided expert commercial legal advice to its clients in the regulated marijuana dispensary system and the industrial hemp industry.

We're excited to work with the team at Hoban and do our part to help shape a new industry. If you're interested in entering the cannabis industry or already have an established business within the industry - give us a call to explore what C Squared can do for you.


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<![CDATA[A Free Guide to Selling Your Business]]>Mon, 17 Apr 2017 23:41:49 GMThttp://c2groupllc.com/blog/a-free-guide-to-selling-your-business

​We recently added a new guide on our Resources page!

If you're thinking about selling your business, C Squared can help. Take a look at our free PDF guide to get a better understanding of how the process works and what actions C Squared takes to kick-start the next phase of your business (and life!).

Download it here!

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<![CDATA[Business Tools & When They Get Overwhelming]]>Wed, 12 Apr 2017 19:03:08 GMThttp://c2groupllc.com/blog/business-tools-when-they-get-overwhelming
What does your workday look like? Is it a whirlwind of acronyms, apps, CRMs, social media, PM tools and SAAS platforms?

The availability of business tools on the market right now can be overwhelming. Even when you’re not looking (talking to you, targeted Facebook ads) it’s easy to become bombarded with all the options designed to help your business.

Here are our 5 tips to beat the overwhelm when choosing business tools.

​                                                                                                   ...Click the link below to read more


1. Clarify what you’re looking for
“I need a Customer Relationship Management (CRM) tool.” is a broad statement. What’s important to you in a CRM? How much does it need to integrate with other tools? How much file storage is needed? Where is it hosted? How secure is it? Etc...

You can see how this might quickly snowball into indecision. When you’re not sure what questions to ask or where your answers fall, try a quick Google search to get you started. A quick article, preferably from a source that doesn’t sell the product you’re looking for, will help you understand how to narrow your search for the right tool.

2. Compare
I Googled ‘CRM Comparison’ and the first result was this website, whose whole gig is giving you all the info you need to purchase business solutions. There are tons of these kind of software review sites and they often have live chat options that will do most of the heavy lifting for you.

This particular site gives me 158 CRM options to start with, reviews, pricing and rankings including their own personal grid scoring system. Yikes, that’s a lot of information.

With two clicks I narrowed it down to 10 options (filtered by 5 star rating and price) and from there can easily click ‘Compare’ on the ones that look interesting to me or use the live chat function to get an expert opinion to narrow it down more.

So, that was less than five minutes of work and I have a good starting place for choosing a new CRM and an easy to read comparison matrix (especially great if you’re working with other departments or managers to make the decision). Comparison is essential and will help you understand the functions offered and what will work best for your company, don’t skip this!

3. Test it out with a trial
Most business tools will give you a free trial for some period of time. Even if they don’t offer one on their website, it never hurts to ask. They’ll likely give you a free demo or trial just for asking. A free trial is obviously the best way to see if the product fits your needs. Remember to make sure you know which functions you actually need and what level of the product you’re looking for as free trials will almost always give you all the premium functions that you may not have access to in a free or lower cost version.

4. Make a plan for how to use the tool
You found the one, now you just have to use it regularly (especially if you’re coughing up a monthly premium for it)! Is it something you need to use daily? Weekly? Monthly? Whatever the answer, one of the easiest ways to do this is to put it on your calendar. A weekly (or however often) reminder to check your dashboards and plan your next steps is a great way to make sure you’re getting the most out of your tools.

5. Don’t keep using it if it’s not working
The reason your tools are overwhelming might be because you have too many. The alternative to a fancy business tool doesn’t have to be a spreadsheet black hole. Try narrowing your focus again and see if there is a lighter version or alternative tool that still includes the functions you need without all the extras. Or if you really do need no frills, simple spreadsheets can still be a viable option.


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<![CDATA[Do You Need a HazMat Binder?]]>Mon, 03 Apr 2017 20:38:27 GMThttp://c2groupllc.com/blog/do-you-need-a-hazmat-binder
The short answer? Yes.

Some industries are more dependent on the Occupational Safety and Health Administration (OSHA) regulations and guidelines than others, but all employers should understand the basics.

What is OSHA?
The Occupational Safety and Health Act of 1970 (OSH Act) requires employers to keep their work environments safe for employees. The Act is administered by the Occupational Safety and Health Administration (OSHA), within the Department of Labor.
The Occupational and Safety and Health Act established two key federal agencies, Occupational Safety and Health Administration (OSHA) and the National Institute for Occupational Safety and Health (NIOSH). OSHA was created to administer and enforce the Act. NIOSH is a research organization. It conducts research on occupational safety and health, and makes recommendations to OSHA.

What You Need to Know

                                                                                                         ...Click the link below to read more

​The OSH Act applies to most employers and workers in the private sector. OSHA requirements are in place to protect your employees from injury and your company from OSHA fines.

1. Your state may have additional OSHA laws.
You can check the OSHA site here to see if state or federal laws take precedence in your area. If your state is not on the list, it is controlled by the federal regulations.

2. You need a poster.
This is an easy one, right? Businesses must have an OSHA-compliant poster displayed in a prominent place to inform workers of their rights. You can order or print the poster from directly from OSHA here.

3. Understand your HazMat & First Aid risks.
Your employees must be provided with information on any hazardous materials in the workplace and training on how to treat injuries from these substances. “Hazardous materials” can mean anything from ordinary bleach, gasoline or propane to biohazards like E. coli or corrosives like battery acid.

All hazardous materials must have Material Safety Data Sheets (MSDS) which can be obtained from the manufacturers of the substance. These sheets are the start of your Hazardous Materials (HazMat) binder, which should be kept in a visible, easy to find place at each of your locations.

Employees should also be provided first aid procedures, and protection against bloodborne pathogens in the workplace. Bloodborne pathogens training is required for workers who have "occupational exposure" to these blood-borne pathogens (such as medical or emergency workers), but should also be given to all workers, so they know how to deal with blood-borne pathogens in case of an emergency.

4. Make sure everyone know what to do in an emergency.
Employees should be provided training on how to deal with fires, inclement weather and other emergencies, including means of egress (getting out of buildings safely), where to go in the event of an emergency and the use of fire extinguishers. Create an emergency plan to make sure everyone is prepared.


5. Reporting isn’t exciting, but it’s necessary.
OSHA has specific forms for employers to record any incidents or injuries (find the forms and instructions here). Employers must report incidents, including fatalities, to the nearest OSHA office. However, some employers may be exempt from these reporting requirements.

OSHA states that records must be maintained at the worksite for at least five years. Each February through April, employers must post a summary of the injuries and illnesses recorded the previous year. Also, if requested, copies of the records must be provided to current and former employees, or their representatives.
There are also updated reporting requirements for 2017 - take a look at the new requirements here.

6. Employee Training is a must-have.
OSHA also requires employee training on an established emergency action plan. This training requires information on 4 main topics listed below (if you have 10 or fewer employees, this can be communicated verbally. More than 10 employees requires a written and accessible plan).
  • Hazardous materials (including MSDS’s)
  • Bloodborne pathogens
  • Emergency and exit procedures and lastly,
  • What to do in the event of an OSHA inspection

7. Inspections... surprise!
The regulations allow the agency to schedule an inspection or show up unannounced. OSHA says “Normally, OSHA conducts inspections without advance notice. Employers have the right to require compliance officers to obtain an inspection warrant before entering the worksite.”

You can learn more about what happens during an inspection from this fact sheet.

8. There are important whistleblower protections.
Employers should be aware that The Whistleblower Protection Act requires that employers not take action against employees (whistleblowers) who file complaints alleging OSHA violations.

Implementing a full health & safety plan can have huge benefits for your business. OSHA has confirmed through independent studies that employers who have in place a safety and health training program experience a 52% lower rate of "injury with days away" than employers without a program AND a second study shows average sales increasing and lessened manufacturing defects among the benefits.

OSHA regulations are complex. You can find even more about employer responsibilities and standards on OSHA’s website here - or give C Squared a call anytime and we can help guide you and your business.
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<![CDATA[Should HR Go 'the Way of Acid-Wash Jeans'?]]>Mon, 27 Mar 2017 06:00:00 GMThttp://c2groupllc.com/blog/should-hr-go-the-way-of-acid-wash-jeans
Human Resources often gets a bad rap for being bureaucratic, unnecessary and even mean (like in this very bitter Forbes article). This is an older Forbes article (2013) but it pops up in my news feeds often enough for me to want to respond with another side of the story.

In his article, the Forbes Contributor who, according to the tagline under his name, writes about economics, politics, media, business and film gives his opinion about how awful HR is and how young, single women in HR are discriminatory against prettier women candidates. (Forbes notes that opinions expressed by Contributors are their own)

Let’s break down his reasoning, starting with the experiment he mentions.

                                                                                                         ...Click the link below to read more

"In an experiment that ... sought to answer the question of whether being good looking could help you find a job. The answer surprised them: Not if you’re a woman. Pretty women faced an uphill struggle to get a chance at a job.

The economists hadn’t reckoned on the fact that 93 percent of the HR staffers deciding whether to call in someone for an interview were female. It turns out that HR women (who also tend to be young and single and hence still in the dating market for men) are eager to meet with handsome men. But they’re jealous of beautiful women. So your business is losing out on talented people (and wasting time with untalented ones) based on their looks."


Now, the Contributor did not provide a link to this experiment but after some digging I managed to find it. It was published in 2010 by Bradley Ruffle and Ze’ev Shtudiner - who at the time were working in Israel. The experiment included sending out about 5300 resumes to roughly 2600 advertised jobs in Europe and Israel.  In each pair, one resume was without a picture while the second, otherwise almost identical resume contained a picture of either "an attractive male/female or a plain-looking male/female". 

I don’t claim to be an expert in Human Resources in Europe/Israel, but I would much rather see this experiment completed as a full study rather than a small experiment and include more regions (especially regions like the US, where it is less common overall to have a photo on your resume) before drawing the conclusion that all women in HR are jealous and discriminatory.

He then goes on to explain why ‘HR types are impossible’:

They speak gibberish.

“Internal action learning.” “Being more planful in my approach.” “Human capital analytics.” “Result driven.” Even HR people realize their words are meaningless. Check out their B.S. bingo game."


This is a ridiculous notion to pin solely on HR. Every industry has their own specific terminology. I’ve never heard anyone use the phrase ‘Internal action learning’ and I talk about HR A LOT. The bingo game he links to is about business buzzwords that MANY people, not just HR, use (it just happens to be on an HR website and while we’re at it, is from twelve years prior to his article).

They revel in red tape.

"CEOs complain that HR seems to put compliance first, people afterwards. A survey of C-level executives in Europe found that 42 percent of respondents described their HR employees as too absorbed in process and heedless of the big picture. The blogger “Ask the Headhunter” notes that your HR department will never let you fire anyone because “who wants to risk a lawsuit?” Solution: fire the person anyway. And send the HR person who stonewalled you right out the door behind him."


I’m actually 100% with him on this first point about HR not being ‘big picture’ enough. Technology hasn’t caught up properly in the HR world and we’re not often thought of except in crisis. But again, I don’t believe that this is HR specific and I do believe it’s fixable if the management puts in the effort to change it, in any department.

This second point however, I have major issue with. Headhunters are not the same as your regular HR service department. They have different priorities and pressures. I’ve terminated hundreds of employees for various reasons and, let me be clear about this, have never said ‘No. You can’t fire Bob because, who wants to risk a lawsuit?” If you are terminating an employee, the HR department along with the employee’s manager should already have discussed any concerns directly with the employee and filed documentation that would remove or mitigate the risk of a lawsuit. If not, then sure - fire your HR person because they’re lacking a cornerstone piece of HR. But you better take a look at that employee’s manager also because they’re not faultless.

They live in a bubble.

“As HR leaders we feel ourselves to be near the pinnacle of the organization,” wrote one HR exec.”The organization reports to us. It must meet our demands for information, documents, numbers.” Leaders? As is often the case with bureaucrats, servants are mistaking themselves for masters. They’re also clueless about the subject they pride themselves in knowing best, which is people. Eighty-three percent of  HR folk believe their employees intend to stay on for another year, double the percentage of employees who said that. A similar number, 81 percent, of HR workers believe their employees would recommend the company to a friend. Only 38 percent of the employees agreed. These failures matter: Employee turnover costs businesses an estimated $11 billion a year, with recruiting costs standing at roughly 150 percent of the employee’s annual salary. A Dale Carnegie/MSW Research report warned that employee turnover could rise as high as 65 percent."


I’ll give him this point, mostly. There are some scare tactics in the data provided here and I don’t think most HR people I know would agree with the HR exec’s quote. I do believe this is the primary reason that HR is cast aside in so many business conversations though. The HR community has to find the right way in their companies to feel more relevant to management. In my opinion, HR is a service center and communication to management should include clear data that illustrates the company’s issues - not just HR metrics - and provides solutions while also taking the company culture and idiosyncrasies into consideration.

They aren’t really in your business.

HR places a disturbingly high premium on what it calls “communication skills” and what you and I call “talking.” A survey found that 83 percent of HR professionals cited training in communication skills (they spent their college years in Watercooler 101?) as important to getting a job in the field, while only two percent cited the importance of classes in finance. Actually knowing how the business runs doesn’t much register with HR. Using HR as talent spotters makes about as much sense as asking the florist for help filling out the roster on your basketball team.

The HR industry has noticed that (as CBS News once put it), “Everyone hates HR.” But its inclination is to what all failing industries do: dig in their heels. “The consensus in the industry,” wrote Times of London columnist Sathnam Sanghera, after reviewing some HR publications, “is that the only way to rescue HR is to elevate its importance.”


Proper communication is obviously critical in business settings and much of HR is diligent and constant communication to the organization as well as dealing with the business conflicts that come from communication errors. So, yeah, it’s important to us.

Last year I earned my PHR Certification - if you’re not familiar with what that is, it’s an industry certification that signifies that I ‘possess the theoretical knowledge and practical experience in human resource management necessary to pass an examination demonstrating a mastery of the body of knowledge in the field’. In order to do this, I worked in the field for over 4 years and studied the tested information for 150+ hours. A significant portion of the study preparation materials is general business strategy, organization and accounting. The problem here is not that HR people do not understand business but that many companies don’t include HR or only hire low-paid, entry-level administrative candidates without the proper HR training to handle HR. (Because it’s so process-driven and easy, right? Minimum wage should be fine.)

P.S. You’re totally right, Sathnam. HR’s importance does need to be elevated. It needs to be elevated to a point of inclusion without hostility. When’s the last time you saw an HR person pop in during your monthly sales meetings? You didn’t, they weren’t invited because managers don’t think it’s relevant to what HR is doing. I promise it almost always is. Invite HR into your business as you would any other department and you will see a difference in how HR is viewed within your organization and in HR’s ability to serve the business.

"Fortunately, business is moving the other way, to reduce HR departments by outsourcing its paper-pushing functions... These humans are simply not resourceful enough. We should be glad HR is going the way of acid-wash jeans."

The bottom line here is that these are hardly HR specific problems and Human Resources is not going anywhere. These are business problems that have business solutions, and the answer is not HR incompetence. You can’t call HR ‘heedless of the big picture’ and then pigeonhole the entire industry into a bitter, bureaucratic dinosaur.

I’ll stand behind anyone that says HR needs a wake-up call to refocus on modern priorities, but this Forbes Contributor’s opinion to throw away an entire industry is laughable.
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<![CDATA[5 Books for Managers & Small Business Owners]]>Tue, 21 Mar 2017 22:00:54 GMThttp://c2groupllc.com/blog/5-books-for-managers-small-business-owners
Being a new manager or small business owner can be a scary transition and the best way to combat those creeping fears of  ‘Am I actually good enough?’ and ‘Is this the right way to do this?’  is with more knowledge

Below are 5 books for new managers or small business owners focused on productivity and motivating yourself and your employees, that
C Squared recommends (in no particular order). 

You can also check out
more recommendations on our Resources page

                                                                                      ...Click the link below to view the book list

1. Crush It! by Gary Vaynerchuk 
In Crush It! Why NOW Is the Time to Cash In on Your Passion, Gary Vaynerchuk shows you how to use the power of the Internet to turn your real interests into real businesses. Gary spent years building his family business from a local wine shop into a national industry leader. Then one day he turned on a video camera, and by using the secrets revealed here, transformed his entire life and earning potential by building his personal brand. By the end of this book, readers will have learned how to harness the power of the Internet to make their entrepreneurial dreams come true. Step by step, Crush It! is the ultimate driver’s manual for modern business.

2. Virtual Freedom by Chris Ducker
Entrepreneurs often suffer from ”superhero syndrome”—the misconception that to be successful, they must do everything themselves. Not only are they the boss, but also the salesperson, HR manager, copywriter, operations manager, online marketing guru, and so much more. It’s no wonder why so many people give up the dream of starting a business—it’s just too much for one person to handle.

Virtual Freedom: How to Work with Virtual Staff to Buy More Time, Become More Productive, and Build Your Dream Business is the step-by-step guide every entrepreneur needs to build his or her business with the asset of working with virtual employees. 


3. Deep Work: Rules for Focused Success in a Distracted World by Cal Newport

Deep work is the ability to focus without distraction on a cognitively demanding task. It's a skill that allows you to quickly master complicated information and produce better results in less time. Deep work will make you better at what you do and provide the sense of true fulfillment that comes from craftsmanship. In short, deep work is like a super power in our increasingly competitive twenty-first century economy. And yet, most people have lost the ability to go deep-spending their days instead in a frantic blur of e-mail and social media, not even realizing there's a better way.

In DEEP WORK, author and professor Cal Newport flips the narrative on impact in a connected age. Instead of arguing distraction is bad, he instead celebrates the power of its opposite. Dividing this book into two parts, he first makes the case that in almost any profession, cultivating a deep work ethic will produce massive benefits. He then presents a rigorous training regimen, presented as a series of four "rules," for transforming your mind and habits to support this skill.


4. Payoff: The Hidden Logic That Shapes Our Motivations by Dan Ariely
Bestselling author Dan Ariely reveals fascinating new insights into motivation—showing that the subject is far more complex than we ever imagined.

Payoff
 investigates the true nature of motivation, our partial blindness to the way it works, and how we can bridge this gap. With studies that range from Intel to a kindergarten classroom, Ariely digs deep to find the root of motivation—how it works and how we can use this knowledge to approach important choices in our own lives. Along the way, he explores intriguing questions such as: Can giving employees bonuses harm productivity? Why is trust so crucial for successful motivation? What are our misconceptions about how to value our work? How does your sense of your mortality impact your motivation?​

5. Growing Great Employees: Turning Ordinary People into Extraordinary Performers by Erika Andersen 
Erika Andersen has helped some of the best-managed companies in the world develop their employees. Now she explains how to stay ahead of the competition by investing in your people. You’ll discover that: 
  • Listening is your most powerful asset. Use it to motivate and build commitment.
  • Everything you know about interviewing is wrong. Discover what you really need in a potential employee.
  • Successful companies hire for keeps. Get people feeling like part of the team from day one.

Whether you’re a first-time manager or a senior executive, Andersen will help you create a dynamic workplace, where the efforts you make today will blossom into success for years to come.

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<![CDATA[HR or Finance, Where Does Your Benefits Specialist Land?]]>Thu, 16 Mar 2017 06:00:00 GMThttp://c2groupllc.com/blog/hr-or-finance-where-does-your-benefits-specialist-land
I was at a talk in Denver recently, hosted by tech staffing solution BWBacon, stacked with speakers whose talks were on the theme of disrupting the status quo in HR practices. Interesting idea – while there have been tons of serious innovations in HR, staffing, and payroll processes in the last few years, nobody has really heard about them – and one talk struck me as particularly insightful. The speaker explained that in her business, the person responsible for controlling their labor cost outflows wasn’t an HR person – it was an analyst from their financial department.

It’s definitely food for thought. There’s a certain intuitive disrupt-y-ness to it: getting the important money decisions out of the hands of those fluffy HR people and over to the professional money-people. I bet you could even drum up some fun-sounding rationalizations about using technology to change a landscape, or making “data-driven decisions“ about something or other.

I appreciate the attempt to innovate in the area of human resources but I think that this attitude fundamentally misunderstands the role of a good HR person.

                                                                                          ...Click the link below to read more

A well-utilized HR person, especially one in a position to influence hiring and firing and therefore one in a position to influence payroll costs, is so integrated into the company culture that he or she is better-equipped to fill jobs at the company than anyone whose primary motivation is to seek the lowest possible payroll outflow at all costs. This attitude also assumes that the firm’s primary HR problem is spending too much money on the people it hires, rather than finding the right people for the job.

Think about it this way. A whopping 40-60% of the average publicly-traded company’s net outflows go to payroll. Is this because they aren’t doing a good job hammering down wages? No. Macro-scale market forces are actually very good at that on their own. How much a person with a certain set of skills and experience will cost can be predicted with relative precision using publicly-available information that can be retrieved from state and federal labor force data. The simple truth is that putting together strong and reliable financial information about your payroll costs is just not that hard and your payroll provider probably has cheap turn-key solutions for any data you’d like to gather already in place.

The hiring decision should be thought of as the point where one is willing to make a certain investment in the right person for the job. That hiring decision will fall within certain predictable error bars around an average cost for any given set of skills and experiences no matter how many accountants you set to task on fine-tuning that number. A finance person may be useful in giving you information about your payroll costs, but the truth you will likely discover is that the payroll number is not much more mysterious than the fact that people (and their health insurance, and their retirement investments, and their training, and their office space, etc…) are expensive, which is why you should make pretty sure you’re getting the right ones!

Your HR person is that person. Many companies do not even have an HR member in the C-suite, and this I think is a grave mistake. How is HR supposed to select the right people, with the exact right skills, temperament, and cultural fit, if they are not represented at the point of strategy-making? Perhaps this is because they are often thought of as nothing more than the company therapists who also run payroll.

If the people making hiring and firing decisions at your company are so distant from company decisionmaking that they can be replaced by accountants, you are bound to end up with the wrong people in your company - which means that, on average, 40-60% of your total outflows are spent on known mistakes.

​This is not the right attitude for any leader of a company that wants to grow, especially one who values talent, and who depends on the skills and experience whose aggregate is the total success of the company.


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<![CDATA[30% of Businesses Misclassify Employees - Do You?]]>Tue, 14 Mar 2017 23:55:46 GMThttp://c2groupllc.com/blog/30-of-businesses-misclassify-employees-do-you

​A Department of Labor study found that up to 30% of businesses misclassified employees as independent contractors. 

Should you be hiring employees or independent contractors? There’s no one size fits all answer, it depends on how you want to accomplish your goals. 

The main importance behind employee classification regulations is their effect on taxes, payroll items like overtime and deductions, and eligibility for benefits, such as health insurance and paid time off. Classifying employees can be complex and if not done properly, can be very costly and time-consuming for businesses. 

The Department of Labor (DOL) is the governmental agency that handles misclassification of employees (among many other things, of course). You can find out more about misclassification directly from the DOL here

                                                                                          ...Click the link below to read more

​In 2015, misclassifying around 600 employees cost National                 Consolidated Couriers Inc. $5 million
  - that’s nearly $8,000 per employee! 

Some of the more common costs involved in misclassifying employees include employer fines and penalties, back wages up to 3 years, the total of any unpaid taxes and even the reinstatement of a previously terminated employee.

So what’s the difference between Employees and Independent Contractors?

First, taxes -
Generally, you are required to withhold income taxes, withhold and pay Social Security and Medicare taxes, and pay unemployment tax on wages paid to an employee. These are often called W2’d employees.

You do not generally have to withhold or pay any taxes on payments to independent contractors. These are often called 1099 employees.

Second, responsibilities -
The IRS states that a person is generally only considered an independent contractor if they fit the following 3 categories:
  • Behavioral: The company does not have control or the right to control what the worker does or how they do their job.
  • Financial: The company does not control the financial aspects of the worker’s job, such as how the worker is paid, whether expenses are reimbursed, who provides work materials, etc.
  • Relationship: The company doesn’t have written contracts describing the business relationship between both parties, does not provide the worker with employee benefits, etc.

Here’s a quick comparison of the basics,

Many businesses shy away from hiring independent contractors but properly classified contractors can be a great asset to small businesses. They are generally experts in their field, have greater flexibility and you will likely save money by hiring an independent contractor since you don’t have to pay additional payroll taxes or offer benefits.

Employees on the other hand, are usually a better fit if your business requires more day-to-day supervision and monitoring over processes and results or need staff that can be flexible in handling other roles throughout the business.

Business owners should pay close attention to how workers are classified - no matter how many employees or contractors you hire. We recommend reviewing your job descriptions and classifications quarterly to make sure they are up to date and to reduce your risks of misclassification complaints. 

C Squared has a wealth of experience with the Department of Labor. In addition to many internal audits for small businesses, Christopher Ray has previously worked at the DOL and Chariss Tatman had the delight of managing a comprehensive DOL audit - so if you’re unsure how to classify your employees, are looking to do an internal audit or were recently notified of a DOL audit contact C Squared
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